1 reviews | Active since Jan 2019
Extremely Poor Management on Services
I have had extremely bad service from Standard Bank regarding various products.
1. Home Loan: My family home loan was initially taken out as a 20 year timeline. Standard Bank adjusted it to a 30 year bond without my consent and simply added additional interest onto the bond amount even though no instalment was missed.
2. Student loan: My Student loan was never adjusted to repay the student loan after my studies, despite numerous calls into the bank, visits of branch and emails. I eventually moved to a private client and only then was I assisted in adjusting the loan correctly and eventually enabling the repayment structure to be interest and capital.
3. Loan: Received a settlement amount for a loan. The full settlement amount was paid on the day the settlement letter was received. Upon chasing standard bank for a letter confirming closure of the account, the agent I spoke to advises and mentioned that I need to pay an additional amount.
I would give a negative score if it was possible.
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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