JM
Jean M
1 reviews | Active since Jul 2021
20 Jul 2021, 12:28
Extremely poor client support and service from Standard Bank
I am very disappointed with Standard Bank client support; I closed my credit card account a few days ago and have requested the bank to send me a letter of account closure confirmation.
Contacted more than 3 consultants with one of the call reference # being *** over a period of 2 days when I was told that the letter will be sent within 24hrs of my initial request. And the bank doesn't even bother to follow up or send apologies for delays...
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Standard Bank's replyOfficial
21 Jul 2021, 01:38Hello Jean Makola
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply21 Jul 2021, 01:38
Official
Hello Jean Makola
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***