Extremely Poor client service and No one take full accountability

In July 2022 I app**** for my secondary Credit card on my Wife's name which I didn't receive on change of my account. No messages or Card arrived till date. On the 14 October 2022, I app**** for this secondary Credit card again. The consultant processed my request and I assume everyone will be O.K. (this when the nightmare started). On the 15 October when I tried to use my Credit Card on my name it was declined and an embarrassment to me. On the 16 October I called standard bank, and was told my card was cancelled, and no one could give me a reason. I thus requested an emergency card to ordered and urgent delivered to be done. From the 17 - 21 October 2022, I have called the Standard bank numerous times, spoke to numerous consultants relating the same story over and over with no resolution. I also called the resolution Centre on 19 October, and I still haven't received my card which was supposed to be an urgent delivery. The main problem is that the resolution Centre, or the consultants don't take full responsibility of the client problem and run with it. 21 October - I call the resolution Centre this morning again and still waiting for the team leader to call me back. Also, the resolution Centre consultant told me that she can't sent me any e-mail today as Lebo worked on the query. Extremely poor Client service from Standard bank.