Extremely Poor Chat Support

I am extremely disappointed with the level of service I’ve received from the bank’s chat support.

Firstly, the waiting time to connect to a live agent is unacceptable. It takes over 10 minutes just to be assisted, and even then, the experience is frustrating. Responses are very slow, and to make matters worse, agents leave the chat without resolving the issue, forcing customers to start the process all over again and rejoin the queue.

I would specifically like to report an agent named Vasantha, who left the chat without assisting me. This is highly unprofessional and a complete waste of my time.

My issue remains unresolved. I recently went into a branch to update my phone number, and while I was told it has been updated, my banking app is still sending OTPs to my old number when I try to make a transfer. This makes it impossible for me to complete transactions.

This situation is not only frustrating but also urgent, as I currently cannot access essential banking functions.