Extremely Poor Business Banking Customer Service

I am highly disappointed with the level of service I’ve received from Standard Bank, particularly from my assigned business banker.

My business banker is consistently unavailable, and when he is away, the person supposedly covering for him is also always unavailable. Emails go unanswered, calls are not returned, and there is no proactive communication whatsoever. Any feedback we receive only comes after we repeatedly follow up, which is unacceptable for a business account.

This lack of responsiveness has caused unnecessary delays and frustration. As a business client, I expect timely communication, accountability, and support, none of which have been provided. It feels like there is no ownership of issues and no urgency to assist.

What makes this worse is that this is not a once-off experience , it is a pattern of poor service. The responsibility is constantly shifted, yet no one actually takes action. Business clients rely on efficient banking support, and Standard Bank has failed in this regard.

I am extremely disappointed and would not recommend Standard Bank for business banking based on my experience.