Extremely inefficient

Standard bank recycled my account number and a substantial payment made to me was effectively paid to someone else as a result. Firstly, I don't understand why Standard bank recycles account numbers to begin with and secondly why do you guys not check that at least 2 fields of the payment details match prior to processing?? This is extremely frustrating! I have formally logged this issue at the Sandridge branch, and Lindi from the branch has been extremely helpful. I however cannot say the same for the Loss division at Standard bank as I have not heard anything from them in almost 2 weeks! The complaints division was also just as unhelpful with the consultant telling me that I do not have a valid complaint! Imagine that. Please can you guys get your act together and resolve this matter. It is my money and I need it paid to me accordingly. This whole situation is extremely frustrating and exposes major inefficiencies in the bank's internal processes. For something as easy as a payment being messed up like this? Surely you can do better.