Extremely frustrating

I have been a standard bank client and have promoted standard bank so much, a lot of my friends joined standard bank because I spoke so highly of it. Recently I am extremely dissapointed. I asked my banker to close my account and open a new one for me because I have been ********ly and without my consent put under debt review. I could afford my debt then and still can. I don't want to have money in this bank account because the ****ming company CDS would take it which is why I needed a new bank account where all my debit orders can be transferred to, it has been 3 months now and my banker has not done that. Now I am -R5000 in bounced debit orders and who is supposed to pay that? it is just simple close my bank account and open a new one. This is me extremely frustrated after so many emails to standard bank. Please email me urgently to resolve this.