Extremely Frustrated with Standard Bank's Home Loan Process

My fiancée and I began the process of applying for a home loan with Standard Bank around May or early June. From the start, it has been an incredibly stressful experience. The bank assigned an attorney on our behalf, whom we assumed would be fami**** with the bank’s procedures and able to navigate the process smoothly. However, despite our best efforts to provide all requested documentation promptly, the process dragged on for over a month.

We were assured that everything would be finalized by the 13th of August, but the delays continued due to issues on the bank's side. After going back and forth and finally sorting out all the documents, we were hit with another setback—this time due to a technical issue on the bank's end.

When I reached out to the Home Loans department for assistance, I was kept on hold and then abruptly disconnected without any follow-up. I then contacted the Non-Resident department and spoke with Milisa, who informed me that since the issue was related to the attorneys, there was nothing they could do. This left us in a frustrating position with no clear resolution in sight.

Meanwhile, we continue to incur costs, such as ABM fees, without any cer*****y on when this issue will be resolved. It is incredibly disappointing that Standard Bank seems indifferent to the inconvenience and stress this situation is causing us. Their lack of communication and apparent disregard for customer service is unacceptable.