Extremely frustrated with Standard Ban****!!!!!!!

<p>I am new Standard Bank client (barely a month) and am ready to pull my hair out!</p> <p>I cant get registered for uCount, I mean a simple thing like that. I tried to register for it myself on their website, however I got an error message saying my details were incorrectly entered into the system and that I must go to the branch to re-activate my cheque account. I then phoned the uCount call centre, they too told me the same story and also referred me to my branch. I did exactly that , with the time contraints that come with the kind of job I'm in, I made time to go to the branch. </p> <p>The consultant at the branch went through my profile and literaly went through it with me section by section to check that everthing was correctly captured. I phoned the uCount Call Centre the following day; the problem still was not resolved. I was advised to go back to my branch and inform them that they need to capture my cellphone number as my primary number as it was not captured like that on the system. The call centre agent ( Robyn McKinnon) said she'll also follow up on her side and provide me with feedback. She provided me with a reference number for the issue (# ********** ). She subsequently phoned me several times after that to inform me that she is still investigating the issue however the problem still has not been identified. </p> <p>I went back to the branch for the second time and did the same thing that we did when I was there on my previous visit. I asked the Consultant to phone uCount whilst I was there because I was not willing to go back home and phone them only to be told that the issue still persists. She phoned them, they told her the same story. She explained to them that she went through my profile and my details seemed to have been captured correctly, etc etc.</p> <p>The moral of the stroy is that Standard Bank is having difficulty registering me on their rewards programme. It's been 3 weeks and between the branch and the uCount call centre, no one seems to know what the problem is. This is a fairly simple issue to resolve, but it seems like the bank can't get around their own systems. Can someone please sort out this problem because I am not prepared to go back to the branch. I was a loyal FNB client for the past 10 years, Please dont make me regret my move. </p>