EM
Edith M
1 reviews | Active since Jul 2014
12 May 2026, 10:06
Extremely Frustrated Customer
Good day
I have requested the closure of my Prestige Bank account, since there are no payments going through and it is not in use. However the response I received from Prestige Banker was unsatisfactory and I am very concerned that the amount in arrears is just accumulating. Even requested a payment plan, but he could not assist with this, so now I am still being charged interest and bank charges every month. This is extremely frustrating that I cannot freeze the account to clear out the arrears amount. I sincerely hope I can receive assistance with this.
Helpful (0)
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Replies (3)
Standard Bank's replyOfficial
12 May 2026, 10:35Good day Edith,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 May 2026, 10:35
Official
Good day Edith,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
EM
Edith M's updateReviewer Update
14 May 2026, 10:03Thank you for the prompt response and assistance. I am pleased to say that all my complaints have been professionally addressed, and I will continue to be a valued customer with Standard Bank.
EM
Edith M's update14 May 2026, 10:03
Reviewer Update
Thank you for the prompt response and assistance. I am pleased to say that all my complaints have been professionally addressed, and I will continue to be a valued customer with Standard Bank.
EM
Edith M's updateReviewer Update
21 May 2026, 11:22Once again thank you for the assistance!
EM
Edith M's update21 May 2026, 11:22
Reviewer Update
Once again thank you for the assistance!