EXTREMELY FRUSTRATED CLENT

Dear Mr. Sim and Ms. Funeka Advance *** I, Haadiyah Karodia with ID *** would like to log a formal complaint against Std Bank regarding the above advance loan account. I entered into debt review in October 2015 and have since encountered endless problems with std bank and my debt counsellor. Below is a sequence of events and dissatisfaction with std bank and the disgusting experience with my debt counsellor.

I opened this account in July 2008 and the opening facility was +/- R380k. I had a policy that was enforced on this account. I have had endless up and downs with the debt counsellor and std bank for the last 10 years whilst in debt review.

This process has caused me and my family immense trauma. I am a single mother of 4. I have made payments religiously since inception of this account and never defaulted or UNLESS THE DEBT COUNSELLOR defaulted on payments AND I WAS NEVER INFORMED, THERE WAS A TIME I WOULD GET COLLECTIONS CALLS FOR LATE PAYMENTS. I believe that std bank and the debt counsellor could not get to an amicable arrangement and subsequently had a poorly granted court order. I have enquired and tried to get answers on numerous occasions from the debt counsellor and std bank and EVERYTIME I AM GIVEN THE RUN AROUND.

My humble plea once more, is for std bank to do a complete and full reconciliation on my account from the time the account was opened (July 2008 and not debt review period), to current date (November 2024) and you will note that my payments, and the policy that massively increased the balance exceeds the cost of credit that I signed back in July 2008.

Std bank and the debt counsellor has been in breach of treating customers fairly and the code of banking practice. This deemed as mal-administration, and even worse, std bank is a reputable financial institution.

I feel ****** and believe that this account should have been paid up a long time if the debt counsellor and std bank did not mess up my account with the poorly granted court order and policy. My debt counsellors are useless and has no answers for me.

Please sort out this mess. I will be taking this matter to: 1. BASA (The Banking Association of South Africa) 2. Ombudsman 3. Hello Peter 4. The NCR 5. Carte Blanche.

I hope to have a favourable outcome on the above matter.

Extremely angry and frustrated client.