Extremely frustrated

I cannot express how disappointed I am honestly , I m in shock that I have been provided such a service - My father had account with Std bank and all I want is to move al his funds and deal all his other affair but Std ban is making is so hard - I called the contact centre and was told to visit a branch and never told anything about making an appointment - the lady at the branch ( Sharmila Nair ) provided me with her email address to send docs which i did and requested an appointment and only to be told by her that she was fully booked for the following week and on top of that she says she cannot assist me because my father did not have an active account for the last 6 months and follows on to ask me if cannot open an account with Nedbank ( What nonsense service is that ) - Std bank has failed my late father considering the loyal customer he was for over 3 decades , I am extremely annoyed with this type of service and need assistance , or else pay all my father's monies out and close the accounts if I cannot get assistance with an estate late account-im getting tired of this run around