EXTREMELY FRUSTRATED

I am extremely frustrated by the level of service received , i called the Home Loans collection department to request for a premium holiday and was given the numbers and email address for credit assist. When calling the phone just rings , i also sent an email and did not get a response or an automated email. I then called the Collections department again and spoke to a manger Mpho who asked me to forward the email to him and he will forward the email to Credit Assist.i mentioned my frustration and Mpho said that he is aware that clients battle to get through to Credit Assist. This is really ridiculous , can someone please urgently help me.