Extremely financial abused by STAndard bank

Standard bank reposesed my car last year December because I couldn't afford to pay for my car. The collector told me that I will receive the call stating the shortfall after auctioning my car. I waited for the call and no body called. I decided to call at the end of Jan 2016 they further said I must wait for the call. Still there was no call end of Feb 2016 I called asking the progress, same answer from standard bank. On the 18 March 2016, I standard bank deducted R6700 from my account when I aske they said its payment of the shortfalls from my car. I sent complaints by calling and sending numerous emails questioning the legality of deducting wothout consulting and agreeing with me to make deductions. And arrogancy of standard bank is sickening , nobody was willing to help me, by that time my rent was not paid school fees for my daughter was not paid. They asked me to make an arragnmnt with their lawyers and promised to reimburse my money back to my account. Of which I did made an arrangement with their attorneys to pay R500 . The bank managed to refund R4000 in my account towards the end of April 2016 , R2700 was not refunded and it was not even explained to me why not R2700 not refunded.(financial abusing poor client). For the whole of March and April I was financial struggling due to this . The arrangement was set with their attorneys and the letter was sent to collection center , of which the lady by the name of Eunice was responsible to facilitate this process. I spoke to the attorneys and the deal was sealed that there would be no deductions because the arrangements has been made. The shocking experience happened in the 29 April 2016 my salary was deposited and I made an electronic transfers of R500 to standard account as per agreement with the attorneys .on the 30 April 2016 , THE STANDARD BANK DEDUCTED R10000 from my account and when I Enquired they said its the payment of the shortfalls.... I am experiencing another dark days as it was last month being financial abused by the institution that is supposed to help us but as poor South African I am a victim and I don't have financial muscle to fight this powerful financial institution that is continuously abusing law abiding citizen. As we speak now I am in arrears to pay school fees for my daughter and the rent was delayed last month because of standard bank. PLEASE ASSIST AND INTERVEN MAY BE TOP MAMAGEMWNT CAN INTERVEN AND TRACE THIS *******ION AND INEFFICIENCY BY STANDARD BANK PERSONNEL. My worry is that I gave them the car because I could pay but now my financial life has been made by this rude bank to be worse than it was when I was having a car... PLEASE HELP, poor South Africans are suffering and abused by this powerful financial institutions that has got no regard for its client and treating its client like dirt Thank you Financial abused SA citizen Mr M Ndlovu *** ***