Extremely Exhesperated!

I am extremely disappointed and feel let down, never imagined I would sit and write a review about the company's lack of customer service nonetheless, we are here because of a card. I requested a card on the 31st of January was told it is in transit and it will be delivered in 7 to 14 business working days, the time frame elapsed and I never received an update nor feedback as to what the hold up was. I had a chat via the app with four representatives, two of which kept exiting the chat, the other claimed they can't assist me and transferred me. by this time I was APPALLED as I believe standard bank is a reputable company with high integrity. By the time I spoke to the fourth I was dismayed as I couldn't understand why it was difficult for someone to look into the system and check the progress of the delivery. I opened a complaint and got a representative who acknowledged my frustration and did his best to update me everyday. Yesterday 22/02/24 I was informed the card will be delivered and that I should set up a schedule with the Courier company, the agreement was 23/02 @ 14:00 [confirmed about THREE TIMES BY THE LADY ON THE PHONE] instead the drive arrived at 13:00 and left afterwards. I am very frustrated as standard bank has not kept their word twice. The driver was very rude when I called him back, he told me that he came and didn't find me. My question is how was I suppose to know he was coming at 13:00? I never received an email or update confirming the ETA or exact time of arrival.[I simply knew about 13:55 I should get ready as the driver will be here at 14:00 , the courier lady even said [ The availability around your area is 14:00 till 15:30 ] So, I picked the earliest slot which is 14:00. Despite all the headache and arrangements I made to honour your agreements your driver simply told me he is now in pine town and won't be able to assist any further. So much for having faith in you. This is truly disheartening.