Extremely dissatisfied customer!

I have been a loyal Standard Bank client for over 40 years, of which 15 years has been with Prestige Banking. As I reside overseas, I rely solely on email correspondence with the bank.

On the 15th of July, I forwarded a query regarding a bank guarantee with the bank. I received a reply from a Prestige Banker that the bank would get back to me but to no avail. Three weeks later, I emailed a complaint to the Standard Bank Complaint & Resolution Centre. Nobody from this Centre acknowledged nor rep**** to my complaint.

Furthermore, as a Prestige customer, I was lead to believe the quality of service provided to me would be of a high level and I would have no problems communicating with my Prestige Banker or the very least an efficient staff member able to handle my queries or complaints.

Is this how Prestige customers are now being treated? To say that I am appalled at how this request/ complaint is being handled is an understatement. Due to the lack of empathy and shoddy customer service, I have made a decision to close my accounts with Standard bank and go over to one of their competitors upon my return to South Africa.

Extremely dissatisfied customer!