EXTREMELY DISSAPPOINTED

I am highly disappointed at Standard Bank. This is now the 4th time I have unknown debit orders that go off on my account and each time this has happened I've had to change cards. On top of that, there are transactions not accounted for yet sms's were received to confirm transactions happened. Now finding myself with owed payments when I received confirmation that payment was made. It's ridiculous if we can't even trust confirmation sms's. And the lady that I spoke to about this on a call today didn't even seem interested in helping me understand. And the security question was unsuccessful yet my answers were all correct. I am honestly considering changing banks at this point cause it's ridiculous. It seems I'm just a number to them anyway.