Extremely dissapointing service (or lack thereof) and incompetence from Standard Bank

<p>I closed my Standard Bank Revolving Credit Plan Account on 08/06/2016. I called in and requested for it to be closed and called to confirm that it has been closed. I paid in the outstanding money owing as advised by the consultant. </p> <p> </p> <p>I then received a statement on 08/08/2016 showing that I owe a balance on the account, which has no been paid. It seems that after the accoutn was losed, I was being charged interest, credit life protection, service fees and more interest on those charges. I even received an sms threatening legal action.</p> <p>I have called Standard Bank 5 times trying to resolve this matter but I am being sent from pillar to post with no one being able to help me.</p> <p> </p> <p>I have also checked my Credit Report from TransUnion. It is showing that I have defaulted on the Revolving Credit Plan for two months. This is also having an impact on my score and ability to get credit.</p> <p> </p> <p><br />I have made several calls to the bank this past monday and again today explaining my issue. I am now being told that I need to go into teh branch to fix this problem. Which means that I must take time out of my busy schedule to fix a mess that Standard Bank mae, which is impacting on my credit record.</p> <p> </p> <p>I have been banking with Standard Bank for 13 years. This is disappointing indeed. Not even the high fees I pay for this prestige package is enough to guarantee decent service from Standard Bank.</p>