1 reviews | Active since Nov 2024
Extremely dissapointed with the lack of service and communication!
I app**** for a student loan without surety on 17 January, hoping the process would be smooth and efficient. A few days later, on 20 January, I received an email asking for my acceptance letter or proof of registration. Wanting to avoid any delays, I sent my acceptance letter the very next day (21 January). To be extra sure everything was covered, I also sent my proof of registration on 30 January.
Since then, I have heard absolutely nothing. It has been almost two weeks, and despite following all the necessary steps, I still have no idea what’s happening with my application. With university starting in just one week, this delay is causing a lot of unnecessary stress.
I don’t understand why there’s such a lack of communication. If there are issues or further documents needed, why hasn’t anyone reached out? This level of service is unacceptable, and I need clarity on my application as soon as possible.
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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More than 24 hours have passed since posting my initial complaint, and besides the Hellopeter team reaching out, absolutely nothing has been done regarding my application or its outcome. There has been no update, no feedback, and no sign of urgency from the people actually handling the loan process.
At this point, the lack of professionalism is beyond frustrating. I have done everything required on my end, yet I’m still left waiting with no clarity on what’s happening. This level of service is completely unacceptable, and the disregard for students who depend on this funding is shocking.
How much longer am I supposed to wait?
More than 24 hours have passed since posting my initial complaint, and besides the Hellopeter team reaching out, absolutely nothing has been done regarding my application or its outcome. There has been no update, no feedback, and no sign of urgency from the people actually handling the loan process.
At this point, the lack of professionalism is beyond frustrating. I have done everything required on my end, yet I’m still left waiting with no clarity on what’s happening. This level of service is completely unacceptable, and the disregard for students who depend on this funding is shocking.
How much longer am I supposed to wait?
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Wishing you all the best with your studies
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Wishing you all the best with your studies
Kindest regards,
Standard Bank Hello Peter Team
***