Extremely dissapointed in bad service

<p>I have been a Standard Bank Customer for a very long time, from time to time I get a call from their marketing department telling me that i have been an exemplary customer and that I qualify for a limit increase. usally I pass as I feel I dont need more limit but I decided go through the process and maybe on a rainy day I could use the additional limit especialy over the festive season. Thus I went through all the questions and financial requirements which was asked from me. I was then told that I qualify for "X" amount which will be loaded within a four to five working day period. I received this phone call +/- 3 weeks back. This was not the case. I phone the following week friday to enquire about this transaction and was told that a escalation will be logged and Standard bank would get back to me in this regard. I phoned the following monday after again holding on for several minutes I got through to a consultant who explained that the escalation was done but I will only receive feedback after +/- 3 - 4 Working days and as I logged the escalation the previous friday will have to wait but promise me that Standard bank will get back to me in resolving the issue. I waited till thursday which is 5 working days after I logged the escalation.I phoned again still NO response or feedback to date on this matter. I spoke with a consultant and explained the issue for the 3rd time and her reply was that they have escalated to a 3rd party marketing vendor named "SA Marketing" which has not provided any feedbank to them thus she has no feedbank for me, I then requested to speak to a supervisor.... After several minutes I was put through to a supervisor named "Marlyn". Marlyn apologized and requested he handle this escalation personally and he promise me that he would get back to me the following day.. explaining that this is not the usual process but he gave me his word he would contact me the following day. At +/- 15:30 the following day I have not heard from Marlyn and phoned the call centre again... After holding on for a very long period I was told that Marlyn was from a diffenrent call centre and the consultant Bongani would pass the message along to Marlyn to contact me. Marlyn contacted me and explained that he going to contact me but has no news on the escalation. He explained that he logged another and to date no feedback has been received from this 3rd Party "SA Marketing". Thus again I was told that Standard Bank has no answers in regards to this issue also since this apparent additional escalation was logged with the bussiness nothing has happend and I have still not received any feedback. After many years with standard bank (Blue Bean) I am dissapointed in the service which I have been given!!!!!!!</p>