Extremely dissapointed

I have been a Standardbank customer for more than 15 years! I have been a private banker for the last couple of years and had nothing but trouble! From them losing my newly ordered cards to endless trouble having details updated on their system. Private banking did not solve anything. *********** staff that does not put any pride into their job! Not showing up for work and taking 3 hour lunches without letting anyone know to not responding to calls and emails for weeks at end! I finally decided I am closing my account with them, and they can't even manage this!!!! My first request to my private banker to close my account was on the 4th of September 2017. Nothing happened until I emailed privatebanking's customer service mail on the 15th of September, where they assured me they are working hard on it. On the 27th of September I followed up again, only to find out they confirmed the account was closed, but they sent the confirmation to the wrong client on the 18th of September. AND WHAT DO YOU KNOW, beginning of October I get debited for account fees on the "CLOSED ACCOUNT". What do I need to do to get this damn account closed as I am no longer in South Africa????????? PLEASE, can someone HELP me!!!!!!!!!!!!!!!!! FFS!!!! I am past the point of being frustrated!!!!!! And refund my money!!!!!!