EXTREMELY DISAPPOINTING SERVICE FROM SUCH A LARGE BANK.

It has now been 7 days, and we are still waiting for a proper response from the bank besides the same repeated line: “We are escalating.” How does a bank freeze a pensioner’s account and cards, and then—after lodging a complaint—only unblock the cards but not the actual funds? And to make matters worse, we are told everything is in order, which is simply not true. The service at this point is honestly unacceptable and completely frustrating. I don’t believe you fully understand the level of inconvenience and stress you are causing your client. How much back‑and‑forth must we endure just to release a mere R30,000.00? If this is the struggle for such an amount, I can only imagine what clients with larger sums—millions—go through to access their own money at this bank.