Extremely disappointing service from Standard Bank Business Banking

I have been banking with Standard Bank since 2007, and unfortunately, the service I have received regarding our business account has been extremely disappointing.

Our account was deactivated due to inactivity, and despite making numerous attempts to have it reactivated, we have been unable to get the assistance we need. We were given a Business Banker (Charles C Windle), yet we have never received any communication or assistance from him since I opened the Business Account.

I went to numerous banks/branches and made several calls to try and activate my Business Bank Account. No one could assist me and I was refered back to my Business Banker everytime (Charles C Windle). Another Business Banker assisted me at the Three Rivers Branch to refer me to my business banker who I did not know at the time as he has never communicated with me, even for a curtosy call or an email.

Charles Windle Eventually came back to me when he attempted to call me on my private phone but was unsuccessful, but I also provided an alternative contact number and specifically advised that I could be reached on that number during the day. Despite this, our other number continued to be contacted.

What is particularly frustrating is that, after repeatedly trying to resolve the matter and going to several branches without success, we were suddenly informed that the account had been handed over to the legal department.

As a business, having access to our banking facilities is critical. We should not have to visit multiple branches and repeatedly chase the bank simply to get assistance from the person assigned to our account.

After more than 19 years of banking with Standard Bank, this has been by far one of the worst service experiences we have encountered.

We expect Standard Bank to properly investigate what happened, provide accountability, and urgently assist us in resolving the matter.

Very disappointing service, especially from a bank we have trusted for so many years.