Extremely disappointing service from Standard Bank

We waited two months for a settlement amount and only received assistance after a sales manager at a branch personally escalated the matter.

After paying the settlement, we requested the required documents and were told they would be sent within 7 days. It has now been three weeks (we are in the 4th week now), despite providing all the necessary details, and we still have nothing.

We have called three times to follow up, but calls were dropped while the consultants were supposedly checking our request if it was logged. This is extremely frustrating and unacceptable. We need this matter resolved urgently. We need to sell the car immediately.