1 reviews | Active since Sept 2026
Extremely disappointing service from Standard Bank
I have a Standard Bank cheque account and personal loan. My salary is paid into my Standard Bank account on the 20th, and I have an agreed payment arrangement for my personal loan to be paid on the 20th every month. I have never defaulted on this arrangement.
Yet, every month, Standard Bank sends my account to debt collectors because their system apparently reflects the payment as due on the 3rd. I am then bombarded with calls and emails, and debt collectors have even contacted family members.
I repeatedly have to spend my own airtime contacting Standard Bank and the collectors and providing proof of payment—only for the same issue to happen again the following month.
This is unacceptable. Standard Bank is fully aware of my salary date and payment arrangement. I expect this recurring issue to be permanently resolved rather than forcing me to prove every month that I have not defaulted.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
kindest regards,
Standard Bank Hello Peter Team
***
We attempted to contact you telephonically; however, your phone rang unanswered. We have sent you an email for your review.
As we have been unable to reach you, we will proceed with closing the complaint on our side.
kindest regards,
Standard Bank Hello Peter Team
We attempted to contact you telephonically; however, your phone rang unanswered. We have sent you an email for your review.
As we have been unable to reach you, we will proceed with closing the complaint on our side.
kindest regards,
Standard Bank Hello Peter Team