Extremely disappointing service from Standard Bank

I don't even know where to start with this. Standard Bank has proved itself to be the worst bank I have personally ever dealt with. I submitted proof of payments including statements of my paid credit card statements due to the fact that my card had gotten swallowed by the ATMs (which I got charged for replacement card, story for another day). I reverted to paying via EFT, only to be notified by my current bank that the account I'm using is a suspense account, this happened after not noticing one of the payments into my credit card. I logged a query on the 10th of March 2021 and to this day despite spending over 4hrs in total on calls and countless emails of the same statement and proof of payments being sent to various consultants and to ***, I have followed up with *** (who has since gone dead silent from the 5th May) and *** (who has also gone dead silent from the 10th May). It should never take this long to get a simple enquiry like this resolved.

I am regretting ever opening a credit card with this bank and cannot wait for it to be fully paid and cut this stress out of my life.

Very disgruntled customer