Extremely disappointing

I wish I could give zero stars as I would not recommend using this bank for Vehicle finance. It has been nothing but a headache by using them. I had asked for a settlement letter to settle my car, which I received. I paid it immediately and it reflected in the bank 2 days before the settlement expired. I contacted the bank asking for a log book and the person I spoke to went on to say that I still owed R3 000 odd more and that my previous settlement letter was wrong. I asked to speak to the manager and I got told he will call me back, which never happened. This has been ongoing for 3 weeks and they refuse to give me the log book and each time it's a different excuse. Yesterday, 6th November, I contacted them again due to the fact that they debited my account which I had ask them to stop due to the fact that I have settled the car and when I called, the person I spoke to said they can't close the account because I over paid when paying the settlement. I'm so sick and tired of using these people as nobody knows what they are doing and all say different things. Do yourself a favor and refrain from using this bank.