Extremely Disappointed with their ***** Department

Dealing with standard bank ***** is a nightmare. It's been a week since I logged my claim with no communication from the bank aside from a SMS I get every two days saying they are investigating. There is no way to speak to the investigators or get any information on what is happening. I have even managed to track the company that facilitated the ***** and emailed them with all the information I managed to obtain and still nothing. I don't even know if the investigators received this information because you can only send it to a generic ***** email. I have been with standard bank since I was a kid. I have private banking, a personal loan, standard bank sim card, car insurance and car financing with them and if this is how they communicate with their clients I am going to move everything to a different bank as soon as my accounts are settled