Extremely disappointed with the service received from Standard Bank.

Extremely disappointed with the service received from Standard Bank. At the end of April, I requested that my bond debit order date be changed to the 10th of every month. My understanding was that this would only apply going forward. Instead, due to an error on the bank’s side, my bond account was debited twice for May, leaving my account in credit but causing serious financial strain on my family.

The funds that were meant for our June expenses were deducted prematurely, and now I am being left in a position where I do not have access to money that was incorrectly taken from my account.

I have requested that Standard Bank Group either: - Refund the duplicate payment immediately, or -Allocate the additional funds already deducted towards the June bond payment and ensure no further debit order runs for June.

This situation has impacted our monthly budgeting significantly, and I am still awaiting urgent assistance and resolution.

I sincerely hope this matter can be resolved quickly and professionally