Extremely disappointed with International payments department

I have never experienced such poor service from a bank.

I am trying to resolve an issue with an international payment into my account, and Standard Bank has made the entire process unnecessarily frustrating. I have contacted the bank through multiple channels, tried resolving the issue through the app, and even physically went into a branch for assistance. Instead of actually helping me, I was simply directed from one channel to another.

I have sent emails, made calls and followed every instruction I was given, yet I am still sitting without my money and without a clear explanation of what is happening.

The most ridiculous part is that nobody seems willing to take assisting . Every department seems to pass the customer on to someone else, while the customer is left chasing the bank for answers.

At this point, it genuinely feels like Standard Bank only becomes interested in helping customers once they publicly complain on HelloPeter. If that is what it takes to get someone's attention, then perhaps this review is exactly what was needed.

A bank should not require a customer to repeatedly chase them, visit a branch, make calls and send emails just to get basic assistance regarding their own money. This is completely unacceptable.

I expect Standard Bank to stop sending generic responses and actually investigate my case, provide a proper explanation, and resolve