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Grant P

1 reviews | Active since Oct 2013

06 Sept 2022, 11:03

Extremely disappointed. They just dont care!!!!

I recently had a substantial amount ****** from my Standard Bank credit card. I reported the incident to the SAPS and to the Standard Bank ***** department. After waiting I eventually got an email back from Standard Bank stating that the incident was by no way there fault and they would refund me 50% of the money. As if they are doing me a big favour. This after numerous issues in the press regarding SB employees involved in ********** activities. I am so disappointed in SB after years of being a Credit Card Client. If the bank cant keep our money safe, then who can

0
Replies (11)
Standard Bank
Standard Bank's reply06 Sept 2022, 11:15
Official
Good Day Grant 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback.
 
Kind regards 
Standard Bank Help Centre 
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GP
Grant P's update09 Sept 2022, 16:00
Reviewer Update
Still have not received a favourable reply from standard Bank
Standard Bank
Standard Bank's reply10 Sept 2022, 08:12
Official
Hi Grant

Thank you for bringing your concerns to our attention. 

Your concerns have been escalated to our management team. 

We appreciate your support and loyalty.  

Standard Bank Help Centre
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GP
Grant P's update26 Sept 2022, 11:53
Reviewer Update
To date I still have not had a favorable reply. I get no response from the bank. Please let me know what is happening

Standard Bank
Standard Bank's reply26 Sept 2022, 12:00
Official
Good Day Grant 

Please let me know if you have gotten any email feedback.

Our representatives have informed us that a response has been issued to you.

Kind Regards 
Standard Bank Hello Peter Team
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GP
Grant P's update26 Sept 2022, 12:06
Reviewer Update
Got a call about 3 weeks ago from a lady stating that she would follow up on my refund. Since then nothing

Standard Bank
Standard Bank's reply26 Sept 2022, 12:33
Official
Good Day Grant 

We have sent an email to you. Please acknowledge and respond as we need to eascalate your concerns.

Kind Regards 
Standard Bank Hello Peter Team
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GP
Grant P's update26 Sept 2022, 12:43
Reviewer Update
Thank you. I did reply to the email received earlier
Standard Bank
Standard Bank's reply26 Sept 2022, 12:54
Official
Good Day Grant 

Thank you so much. We have responded to your email.

Kind Regards 
Standard Bank Hello Peter Team
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GP
Grant P's update26 Sept 2022, 12:55
Reviewer Update
Noted
Standard Bank
Standard Bank's reply26 Sept 2022, 13:37
Official
Good Day Grant 

Thank you.

Kind Regards 
Standard Bank Hello Peter Team 
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