Extremely Disappointed – Poor Communication & False Delivery Promises

I placed an order for an iPhone 17 through Standard Bank Connect on 11 December, with the advertised delivery timeframe of 24–48 hours. To date, I have received no communication whatsoever regarding my order.

When tracking my order, the status has been stuck on “packing” since the day it was placed, with no updates or explanation. I called in this morning hoping to get clarity. Initially, the agent seemed willing to assist, but once my identity was verified, his tone changed completely. I was met with sarcasm and a dismissive response of “there’s a backlog,” with no further effort to actually help or provide realistic timelines.

I fully understand that companies experience backlogs, especially during busy periods. However, false advertising of delivery within 24–48 hours is unacceptable if this cannot be honoured. Rather be transparent and state that delivery timelines are uncertain, instead of misleading customers.

What frustrates me most is the complete lack of communication. No update, no delay notification, no revised delivery estimate — nothing. Customers should not have to chase information after making such an expensive purchase.

This experience has been incredibly disappointing and does not reflect the level of service I would expect from Standard Bank Connect.