Extremely disappointed and frustrated Standard Bank customer.

For 6 weeks I have been trying to open a Standard Bank online share trading account. The site is easy to navigate and I was able to provide all the required documentation online. As it is clearly stated that the telephones are not manned at this time, communication is via email. I sent various emails during the 6-week period to follow up on the process. Not a single one being responded too.

I contacted my Standard Bank Private banker for assistance who then sent emails to facilitate the process. He was able to get a response from one person however that is where it ended. No further replies to complete the process.

I know Standard Bank Online Trading associates are working from home during the lock-down but I would have thought that in today's world and the technology Standard Bank has at its disposal would allow for uninterrupted business.

I decided to look at other options to trade in shares and found Sharenet. Within 5 working days my account was opened. Sharenet reacted with professionalism, responding to emails and phone calls, their associates also working from home.

My last email to Standard Bank Online Trading was to cancel my application also without a response. To put it mildly I am a extremely disappointed and frustrated Standard Bank customer.