Extremely disappointed and dissatisfied

Dear Hello Peter. I am extremely disappointed in Standard Bank. I have been a loyal client of theirs for many years.

Today, I requested a discount to settle my vehicle finance. However, they refused saying that it is the capital amount left and that I already paid off the interest.

During this difficult times, I dont understand why Standard bank refuse to give me a discount when I, the customer paid off the interest the bank charged me. I am trying to settle my debt due to unemployment. They have received more than 3 years of installments on time without fail and even upfront payments, yet I'm refused a discount.

Loyalty doesn't pay at all. They are only there to make money without compensation for their customers.

I have spoken to Nombulelo Modimokwane on the 10/11/2020 @ 8:22 who promised to have her manager contact me with this regard and to date I have not received any communication from Standard bank regarding my dissatisfaction.