ZM
Zinhle M
1 reviews | Active since Oct 2022
15 Oct 2022, 18:19
Extremely Disappointed
I am extremely disappointed with what Standard bank did to me. I have a bond with them and i had a payment arrangement in place with them, however, they debited their money but ended up debiting R4600 extra from my account. I called them and they said they were going to refund me but it hasn't happened and it's been 2 weeks and counting....i am a new mom and i really need the money!!!!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
16 Oct 2022, 08:29Dear Zinhle
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Oct 2022, 08:29
Official
Dear Zinhle
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
ZM
Zinhle M's updateReviewer Update
18 Oct 2022, 10:28Good day,
Standard bank has not reached out to me, i tried calling them today and i had to hold for almost 30min and they ended up cutting my call without helping me. This is a disgusting way of treating the customers!!! I am still waiting for my money that you took and refusing to pay back.
Standard bank has not reached out to me, i tried calling them today and i had to hold for almost 30min and they ended up cutting my call without helping me. This is a disgusting way of treating the customers!!! I am still waiting for my money that you took and refusing to pay back.
ZM
Zinhle M's update18 Oct 2022, 10:28
Reviewer Update
Good day,
Standard bank has not reached out to me, i tried calling them today and i had to hold for almost 30min and they ended up cutting my call without helping me. This is a disgusting way of treating the customers!!! I am still waiting for my money that you took and refusing to pay back.
Standard bank has not reached out to me, i tried calling them today and i had to hold for almost 30min and they ended up cutting my call without helping me. This is a disgusting way of treating the customers!!! I am still waiting for my money that you took and refusing to pay back.
ZM
Zinhle M's updateReviewer Update
18 Oct 2022, 10:28 Good day,
Standard bank has not reached out to me, i tried calling them today and i had to hold for almost 30min and they ended up cutting my call without helping me. This is a disgusting way of treating the customers!!! I am still waiting for my money that you took and refusing to pay back.
Standard bank has not reached out to me, i tried calling them today and i had to hold for almost 30min and they ended up cutting my call without helping me. This is a disgusting way of treating the customers!!! I am still waiting for my money that you took and refusing to pay back.
ZM
Zinhle M's update18 Oct 2022, 10:28
Reviewer Update
Good day,
Standard bank has not reached out to me, i tried calling them today and i had to hold for almost 30min and they ended up cutting my call without helping me. This is a disgusting way of treating the customers!!! I am still waiting for my money that you took and refusing to pay back.
Standard bank has not reached out to me, i tried calling them today and i had to hold for almost 30min and they ended up cutting my call without helping me. This is a disgusting way of treating the customers!!! I am still waiting for my money that you took and refusing to pay back.
Standard Bank's replyOfficial
18 Oct 2022, 10:46Hi Zinhle
We apologise for the delay getting back to you. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
We apologise for the delay getting back to you. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply18 Oct 2022, 10:46
Official
Hi Zinhle
We apologise for the delay getting back to you. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
We apologise for the delay getting back to you. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***