ZX
Zukiswa X
1 reviews | Active since Sept 2020
17 Mar 2021, 14:10
Extremely disappointed!
I'm very disappointed with Standard Bank, I've sent a complaint on the 20th Feb 2021 already regarding my new home loan account which they debited the first installment before the agreed date and when I lodged a complaint no one is getting back to me.Ive been sending follow up emails but no feedback, this is no way to treat new clients especially clients that you're supposed to have a long term relationship with.Can someone please get back to me urgently!
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Replies (2)
Standard Bank's replyOfficial
18 Mar 2021, 04:38 Hello Zukiswa,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply18 Mar 2021, 04:38
Official
Hello Zukiswa,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
ZX
Zukiswa X's updateReviewer Update
19 Mar 2021, 12:02To date I still haven't received any feedback from Standard Bank,no one has contacted me despite the promise to treat my matter with urgency.A day later I'm still waiting....
ZX
Zukiswa X's update19 Mar 2021, 12:02
Reviewer Update
To date I still haven't received any feedback from Standard Bank,no one has contacted me despite the promise to treat my matter with urgency.A day later I'm still waiting....