Extremely disappointed

Good day, my name is Ntombi Nzima. I am so disappointed, I really didn't expect such incompetence with Standard Bank. Transactions took place on my account, I quickly left work and went to Standard bank branch at Bluff to report it on the 07/11/2022. They gave me explanations that did not make sense to me, blocked my card, gave me a ***** case number and told me to wait 6 working days for feedback. Yesterday I phoned them since there was no feedback and no update from since, I waited 2 hours for a consultant to attend to my call and ended up cutting the call. I phoned again today and got through, the lady told me the case is still pending and I must wait another 24 to 48 hours for feedback. Absolutely pathetic service!!!!!!