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MN
Myrtle N

1 reviews | Active since Mar 2018

02 Mar 2018, 12:02

Extremely disappointed

I had a credit card account that was settled in Nov 2017. Bank keeps on saying they have send it through to Credit Bureaus to remove. After many many calls Experian just say nothing received from the bank, I must contact the bank. Contact the bank many many times and they just say Experian must do their job.... and in the meantime I'm stuck in the middle.... trying to apply for finance and now it is finger pointing at each other..... no telephone nr or email to contact the responsible person from the bank for this removal at ITC. Absolutely, utterly disapointed and frustrated.... why even bother to try and pay your accounts if you will still be listed in the end....

0
Replies (3)
Standard Bank
Standard Bank's reply02 Mar 2018, 12:46
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

MN
Myrtle N's update02 Mar 2018, 15:38
Reviewer Update
Thank you for responding, but to no avail. You did let me know that it was taken up with the bureaus. Again I phoned them and still they have not received anything. Apparently I need a ref nr that starts with ECA.... and only then they will respond..... waiting again.
MN
Myrtle N's update07 Mar 2018, 09:51
Reviewer Update
Good Day, At long last this has been resolved...from the bottom of my heart, Luyanda at Standard Bank Action Line, thank you very much.!!! There are actually still people that know the meaning of excellent client service, just wish there were more Luyandas out there!!