Extremely disappointed

*** (home loan application)<br> Dear Sir/Mam<br> I have been a customer with standard bank for many many years and I any utterly disappointed with the service.<br> We (My mum, my husband and I) app**** for an increase on the current bond. This application started of around October 2014 and is still pending to date. Below are all the application numbers we have been through.<br> *** <br> ***<br> ***<br> ***.<br> From being told the application has expired to continuous missing documentation, it has become most frustrating to deal with your home loans department.<br> The last missing documentation was an engineer's report, one consultant said that the existing report was required, I paid R450 to get a copy of this report only to be told that it is not the correct one and that a latest updated engineer's report was required to which I paid R4000 to have an engineer come on site and provide a report to me.<br> <br> I submitted this report via fax and email over a month ago and to date I have received no response from the home loans department.<br> In fact every time I submitted documentation to the home loans department, I received no feedback, unless I called through.<br> The last call was made by mum last week(arou