Extremely Delayed Paid-Up Letters – Affecting Debt Review Exit

I am extremely disappointed with the lack of urgency and follow-through from Standard Bank.

My vehicle was sold on the 28th of April, and I was informed that I would receive my paid-up letter by the 11th of May. It is now well past that date, and despite multiple follow-ups, the letter is still sitting with the collections department. I have spent the entire past week trying to get an update – without success.

I also settled my credit card account with the debt review department on the 9th of June. The system shows that the payment reflects, yet I am still waiting for a paid-up letter for that account as well.

I urgently need both of these documents to exit debt review, but Standard Bank’s delays and lack of communication are making it impossible. This process has been unnecessarily frustrating and emotionally draining.

I am currently still waiting, and I sincerely hope someone from Standard Bank takes ownership and resolves this promptly.