extremely bad stinking attitude and treatment

a week ago i had a very bad experience with Standard Bank (Head Office). it was in connection with my daughter's student loan without surety,as im writing this review she's still at home ,meaning she lost two weeks of her studies already, because of the bad attitude received from Monique G. The manner in which she was responding to the emails and even on the phone while we were at Standard Bank branch in Vereeniging was disgusting. She won't give you a chance to explain ,but the best she could do was to rub it somewhere. She made me feel that I am black. oh shame i felt her presence ,she's running that department and no one will tell her anything, if she says no she means no. At the end she said this loud & clear(They will never get help finish & klaar) . I felt so small because now everyone is listening and looking at us, i wish they can go back to the cameras and just check the look on our faces and the way we were walking, it felt like we were getting punished for *****ing money from the bank.Wow shame Monique please don't forget that you might need help from my daughter one day,and she will never forget who you are. We might struggle today but you never know what the future is holding for us.Thanking you in advance for your stinking attitude.