Extremely bad service, not a bank to deal with

I have had the worst experience with Stand Bank. I had app**** for a credit card and was approved, when going to pick up i was told i would only be able to receive the card with my ID which i do not have currently. Since i could no use this card i immediately asked that the card be canceled, this was in November, to date this has not be done and i am receiving statements for an account that should have been canceled. When trying to log a complaint on the Standard bank website nobody gets back to you. i have done this twice now. Standard bank your service is terrible.