Extremely bad service from standard failure to remove judgment

Hi

Is almost a 2 months who keep on sending me this message. You don't have even reply to my message that am sending to you.

I have many message that I have been sending to Experian told me that if the account is less than 90 days I can't dispute. Standard need to do it from they side.


Am wondering why now you have to communicate with. Your service was poor if you were prepared to give me a feedback you where supposed to come back to me.

Why now I you communicate. Standard Bank need to solve this problem as per Experian. I can no lodge a dispute with them . I was told that Standard bank need to solve this problem with them. Message on Sunday am soooo surprised after so long.


Kind regards

Mrs NJ Zwane

Sent from Yahoo Mail on Android

On Sun, 11 Sep 2022 at 8:40,

Good day Mrs Zwane



I trust you are well



Kindly note that the team has confirmed that the update request has been sent.



Any disputes may be logged directly with Transunion, this is their contact number ***



Regards,


From: Ntombi Zwane <***>From
Sent: Monday, 05 September 2022 11:17
To:
Subject: Re: COMPLAINT REFERENCE NUMBER ***

Good morning

Just a note that only one day left. As I was requesting to await until the 07th of September 2022. I will await until on Wednesday.

Failure to solve this I will be taken another step and it was be reported on social media as well.

Today I received a message from standard Bank saying the team has sent a request and any disputes can be logged directly with them I was provided with a number. Nothing says they will check and find out why is no removed. Is this the service we are getting where standard Bank sent your records to ITC in order for you to be removed you need to contact itc company directly your self.experien said you cannot request if your account is less than 30 days.

At standard Bank after settled your account you need to go an every ITC to be asked to be removed them is not their problem.
Afte receiving an email on Friday saying is not a type of service that they offer. Am stack with the judgment on my credit profile. My child is going to lose opportunity to go to the school because I can not be approved by any private school because of this judgment when I app**** is declining. I want to know what should I do is over days requesting. People need to check every time.am really disappointed about the so called complaint department at standard. I didn't know that standard Bank is open on Sunday since am receiving feedback today.


Standard bank sent our records to ITC but you need to call ITC companies to requesting to be removed standard Bank don't care after you have paid. That the attitude we are get from a Big service provider.

Thank you
/

Up to now nothing from standard Bank is this the quality of service that they are providing. All its means they don't care of my query.

I received an email from standard Bank on 13 September this person ask me that am not happy with an email received from one of they person from the Complaint department. I have explained to him that ITC said I can't dispute an account with is less than 60 days. Standard Bank need to solve this issue with itc companies. I even sent an email from Experian explained that but up to now nothing from standard. Am not important client am sure only client with Certain titles can be help, people like mysel where we nothing won't get help. it what my experiencing with this bank. My experience with this bank is extremely poor. My quer is all on social media now am going to the bank Ombudsman now. Am tired of this bank .where you will be listed on ITC and why is so difficult to be removed from itc while i have finished paying them. It More important to check your status after paying this bank.you will find your self not getting any credit or all your applications declined and you wil wonder why only find out is standard Bank. Am so disappointed with this bank. My 2 of my family had bond with standard I have explained to them regarding my situation and now they have made they decisions to transfer thei bond to FNB. Don't want to lay this was my favorite bank after this .struggling to be removed from ITC. And not gettin any communication Only communication Received is here on this platform. That guy from 13 September update now telling me that we received your complaint from social media but upto now nothing from him I have sent an email to the person that is dealing with my case from standar Bank an email received from Experian nothing fro her. If your are non knowing person to this bank you are nothing and you are not important. You're query is not going to be attended. I have finished Paying my account, my account is 00000 but am struggling to be removed from ITC .

Hi Thank you for your email.
Babala responded because my query was already on social media on 11th September 2022 very same day I have sent her e reply received from Experian that I can not lodge a dispute for account less than 60 days. From Sunday update nothing from her.worse part am applying school for child for next. She's not accepted because of this judgment.
She told me that am contact itc directly that the attitude I received from her. Am not sure when my query will be solved. My worry am going to miss this registration because of Standard.
Am not getting any service from perso dealing with my query I sent her an email from Experian why she's not responding. Next steps am going to bank Ombudsman and all social media to get some ideas because I can not afford my child to not go to school and government registration is closed.
Ask her how many emails I have been sending to her no response and phone calls she does come back to a person
Judgment loaded by Standard why is so difficult to be removed.
Thank you looking forward to your response.
Regards
Sent from Yahoo Mail on AndroidOn Wed, 14 Sep 2022 at 16:15, wrote:Dear Mrs Zwane Thank you for your valuable concerns raised with the Complaints Resolution Centre.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
It is not our intention to cause any undue frustration and inconvenience to our valued clients. We have received the below Social Media complaint. You advised that you have not been receiving feedback for the past 2 months on the complaint that was lodged and that you are unhappy with the service that you have been receiving. I note that Babalwa sent you an email on the 11 September 2022 when she confirmed that the update request has been sent. Please advise if you are not satisfied with her response regarding the update request being sent or if there is any specific thing that you are unhappy with so that we can look into it? Kind regards |
Customer Resolution CentreConsumer & High Net Worth SA
Tel+***1 / www.standardbank.com Is this a Service we are getting when you are saying is being escalated to a department. I have sent them feedback same day 14 September 2022 it is over 48 hours nothing. What kind of service is this one. But am still saying is because of my title if I was Mr S, Prof ..so Mrs S .....or MEC so.....or Child of a known person this could have solved. Why is so difficult to be removed from ITC Standard bank............ I can't get a school for my child sad part she's even telling me that her friends are going to school and what about her. Government registration closed long ago.this is the school that my child has being temporaril accepted and her friends also going to attend same school but from myside. She's even stressed because of this of loosing opportunities to continue studying with his friends not like we can't afford but because when they check credit is declining because of this one account which is STANDARD bank.

I WANT TO MAKE RECORD STRAIGHT ANYTHING HAPPENING TO MY CHILD I WILL BE BLEMING STANDARD BANK. SINCE EVERYTIME IS ASK ME ABOUT THIS ISSUE HOW FAR WITH STANDARD. THAT SCHOO IS EVERYTHING TO HER. OTHER CHILDREN ARE ALREADY BEING ACCEPTED. YOU CAN EMERGING WHAT AM GOING THROUGH RIGHT NOW.





















































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Now I was advised to approach the NCR since am not getting any feedback am logged a complaint with them. Standard Bank am still saying service is very poor

Is being a month that you have escalated this matter and nothing after this

Please note that I didn't receive any response from standard Bank via email am the one whose sending emails. Only respond was via Twitter and it is over 5 days now.

My query now is with the Ombudsman and my lawyer am no more going to send any messages since no progress was received. Even in this platform nothing was received they will deal with the Ombudsman every needs to note and how this bank deal with people. People need to think twice placing business with this bank am not happy at all with the service. Service is extremely poor you don't get even a call or email

Am receiving this message we will be in touch with you up to now nothing from standard. Am a lower person to be contacted by Standard

Thank you is now that I received a call from someone (standard bank) and it was escalated to the manager as well. Am hoping my query will be resolved since it involves registration of my child for next. Although it taken sometimes for standard bank to contact me. I have sent my itc report as requested. Thank you for this platform Although it involves Ombudsman and lawyers now which should not have been happening. If there was communication at the first place.

I will be awaiting confirmation from that department. Thank you to the lady who contacted me I appreciated her service.