EXTREMELY BAD SERVICE FROM STANDARD BANK

I am waiting for a refund from standard bank, which was promised to be paid on the 6th of this month. 2 days after the date, no one had came back to me and so I decided to contact the bank. I was told that someone tried to give me a call, but I informed them that my number is not working and so I left an alternative number and an e-mail address.<br> <br> I received an e-mail from Verona Philander on the 11th, asking me to forwards the proof of payment. Although I did not understand the logic as I bank with them and they have this info at their disposal- I sent re required information. I still had no response, until the next day (the 12th) where I got another e-mail from them, requesting the same info. Really getting frustrated, but desperate at the same time, I sent this again to Verona Philander, Standard bank and Asset Finance. The most frustrating part is they do not confirm receipt, or provide any feedback on the matter. there is no sense of urgency whatsoever. As I was in the middle of typing this complaint, I get another e-mail from Palesa Mtshawe at STD bank vehicle finance- AGAIN REQUESTING FOR THE PROOF OF PAYMENT!!!! I have come to a point where I do not know what to do!