NS
Nompilo S
1 reviews | Active since Oct 2020
14 Oct 2020, 09:41
Extremely bad service
My titanium card expired on the 09/20,up until today I have not received my card. What an inconvenience!!! I sent an email to my Banker Kevin who responded by telling me he is no longer my Banker and he gave me an email and number to call. I did but still I was not helped. After five days I called again and asked that my card be delivered in my house. Two days passed, I called for the forth time I was told to fetch my card in Alberton New Market.When I got there, there was no card. I spent three hours there, busy tracing the card. I was told my card will be delivered latest Tuesday 13/10,today it is Wednesday still no delivery. Your service sucks
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Standard Bank's replyOfficial
14 Oct 2020, 16:30Dear Nompilo Sokhela
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply14 Oct 2020, 16:30
Official
Dear Nompilo Sokhela
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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