EXTREMELY BAD SERVICE BY STANDARD BANK CREDIT CARD DIVISION

I phoned Standard Bank credit card division on Friday 19 March to request a settlement letter on my Standard Bank credit card. I was informed I will receive it in 24 hours. The call lasted 20+ minutes.

By Wednesday 24 March I did not yet receive the letter. I phoned again and I was again promised within 24 hours I will have the letter. Another 20+ minutes on the phone.

I phoned Thursday 25 March as it was already passed 24 hours and I still did not have the letter. I was upset and frustrated by this time and stressed to the call center agent that I need the letter urgently. Another 20+ minutes on the phone.

It is now Saturday 27 March and I still not have the letter !!!!!!!!!!!

How difficult is it to supply such a letter?!? After more that an hour (60+ minutes of my airtime), still no letter. What should I do?

I will never deal with Standard Bank again and will close my account as soon as possible after (eventually, maybe) I get the letter out of the Bank..