EXTREMELY BAD SERVICE

To the Directors of Standard Bank,

I am writing to express my extreme dissatisfaction with the service I have received from standardard Bank recently. As a business owner, I rely on timely and reliable banking services to manage payroll and other critical financial operations.

Unfortunately, due to what I am told is a "technical issue," I have been unable to pay my employees on time.

My experience at your branch today was nothing short of chaotic and disorganized.

Your staff appeared overwhelmed and unable to provide any meaningful assistance.

Attempts to contact my business banker have been futile, with calls going unanswered and promises of callbacks unfulfilled.

This situation has not only caused significant financial inconvenience but has also led to unnecessary costs and wasted time on my part, driving between branches in search of a solution to a problem that seems to originate solely from Standard Bank’s end.

As a result of this ordeal, I have decided to move my business account to a financial institution that prioritizes professionalism and customer service. It is clear to me that Standard Bank is failing in these regards.

South Africa’s banking sector needs to foster more competition and accountability.

Institutions like Standard Bank should not be allowed to continue providing subpar services while taking advantage of the limited options available to consumers.

I urge you to address these systemic issues promptly and take the necessary steps on all social media platforms, to ensure that other customers do not suffer similar hardships in the future.

Ashley Davis from Standard Bank shame on you. Mr Steenkamp shame on you.

Sincerely,

Tshepo Mogano Jr ***