extremely bad service at Standard Bank

Oh wow, I don't actually know where to begin. Standard Bank Newmarket branch i received an SMS to collect my new credit card from the Newmarket branch, so we stood outside in the freezing cold for over 30 minutes, with no facilities for senior citizens other than a few plastic chairs outside on the pavement. while we where waiting an elderly lady arrived with a crutch, and was immediately allowed in to the bank. when i was eventually ushered into the bank and was asked what i was coming for i was told to wait in the que for the enquiries personnel. after a while a lady approached me in the que and asked what i needed, of which i told her, so she took my ID book and told me that when i reached the enquiry desk my card would be ready. well this is when the wheels fell off. there where only 2 people assisting the clients, one of which was with a customer for over 2and a half hours dealing with his query. after waiting over 2 1/2 hours i decided to ask the lady how much longer it would take and she rep**** about 3 minutes, well after another 15 minutes i called the lady asked for my ID book back and left the bank empty handed. this possibly the inefficient place i have ever been into. I an now in the process on moving banks, good bye standard bank