Extremely bad service

ACCOUNT CLOSURE - *** Case C-***

I have visited the Standard Bank at Tyger Manor in February. The Banker that assisted me was Nonbulelo. The trust account was restricted in February 2023 because I had to wait to get a Letter of Authority to act on behalf of the Trust.

We waited 13 months to get the documents from the Master's Office and then the document was incorrect. The account is linked to Pierre Viviers. I have sent all the FICA documents to him and then he requested ID's that were send in previous mails as well as the addresses of 2 of the trustees. He requested this on the 19th of March. I sent it to him the next morning on the 20th of March. A week later I sent him an email to ask if he received it. I still have not received a response form him or Standard Bank to lift the restriction on the account. I have to pay the Accountant. The payment date was the 31st of March. The rest of the funds must be paid to the beneficiaries on the account.

Sanlam Trust is the administrator of the Trust now because I needed an Independent Trustee. How on earth is it possible that no one at the Bank has contacted me to enable me to close the account.

Sanlam Trust use there own ABSA account.

Please assist?

Regards, Nico Nel