Extremely Bad service

Reported lost card 2 Sept with Lost Card dept. Contacted again 28 sept to find out when I'm getting card because no-one asked to where card should be sent to and said promenade & can get cash advance. Went to promenade branch 29 Sept Teller Heinrich Lewis assisted said cash advance cannot be done, card with courier company and must follow up when card is at branch. Contacted lost card again and said Card was delivered the day I was at the branch 29 Sept at 9:15 and I was there after that time. I wasted my time because no-one cared to look when the replacement card was there! Contact centre and Teller gave different info as if they do not work for same company. Was referred to more than 3 people with me giving same story each time just to confirm where card is or get info as there is no number for promenade to speak to someone which I found ridiculous. I have a newborn and alone cannot go back and forth to a branch when staff don't know how to do their job properly. The service is putrid.